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Troubleshooting Guide

Answers for Some Potential Issues:

If you have any issues other than those covered here, please click the floating HELP button:

OR contact tech support


HELP TOPICS
picture of arrow The RapidReader Button didn't load on the menu bar of MS Word
picture of arrow I don't see the RapidReader Button on my Internet Explorer Tool Bar
picture of arrow I don't see the RapidReader Button on my Adobe Acrobat Tool Bar to open a PDF
picture of arrow Some PDF's won't open in RapidReader
picture of arrow When I click the RapidReader Button on a web page I get the message "clipboard failed to open"
picture of arrow When I click the RapidReader Button on a web page I get the message "unable to parse files of this type"
picture of arrow When I click the RapidReader Button in MS Word, I get the message "unable to parse files of this type"
picture of arrow In TurboView some pages display weird characters.
picture of arrow In TurboView the text will stop briefly after each line.
picture of arrow When I open a web page in RapidReader I get a long list of "stuff" before the story starts
picture of arrow I can't edit or copy the text in the RapidReader ParagraphView
picture of arrow When I reopened RapidReader my User-Notes and Highlites disappeared
picture of arrow I don't see the RR Button on my other browsers. How do I use RapidReader?
picture of arrow There is no RapidReader Button displayed on WordPad or Notepad. How do I use RapidReader?
picture of arrow How do I use RapidReader with other Word Processor Programs?
picture of arrow How do I remove the RapidReader Button on MS Word or Internet Explorer?
   
   
RR Button didn't load in MS Word or Explorer:
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When you install RapidReader it loads with an "App Integration" tool which controls the ability to access RapidReader within a given application such as MS Word and Internet Explorer. This is so you can open RapidReader directly from the tool bar of those applications. If upon installation the RapidReader item does not appear please see below.

 

 

MS Internet Explorer

 

There are no known issues with the RapidReader MS Internet Explorer integration at this time. If you feel an issue has been identified, then please contact support.

 

 

MS Word

 

Q: After clicking the 'Install' button, the RapidReader button is not present on the toolbar.

 

A: Two possible reasons can exist for the button not being present.

Answer 1:

MS Word was not restarted after the Install button was clicked. Restart the application and see if the RapidReader button is now present in the toolbar.

Answer 2:

Enable "Trusted Publisher" in MS Word to allow RapidReader.

Background :
The security level in MS Word is keeping the RapidReader add-in from being loaded at startup. Many people have their security setting within Word to be either High or Very High, and understandably so because macros can maliciously affect a computer. SoftOlogy understands this concern and is in the process of obtaining a digital certificate from a registered and trusted Certificate Authority, such as Verisign. Until that time, the RapidReader Add-In does not have an accompanying digital certificate "signing" the Add-In.

To view your security level setting, open Word and click the Tools->Macro->Security menu item. On older versions of MS Word, you may not see a menu item named 'Security' in this location. You can always navigate to the Security dialog by clicking the Tools->Options menu item. The 'Options' dialog will appear. Click the tab titled 'Security'. At the bottom of the tab you should see a button titled 'Macro Security'. Click this tab and the Security dialog will be displayed. The Security dialog consists of two tabs, 'Security Level' and 'Trusted Publishers'.

Since a digital certificate does not yet exist to show SoftOlogy as a "Trusted Publisher" in this named tab, the add-in may not be loaded at startup, depending upon the security level selection in the first tab.

Solution:
The security setting can remain "High" to guard against other malicious users, but the check box in the "Trusted Publishers" tab called "Trust all installed add-ins and templates" must be checked for the RapidReader MS Word Add-In to successfully load at startup (the image below shows this check box circled). After checking this box, click the "OK" button to save your dialog settings and restart the MS Word application. You should see the RapidReader button present in the toolbar now. If you don't, then shutdown Word, click the "Uninstall" button in the "MS Word Add-In Integration" tab, click the "Install" button, and restart MS Word. Contact support if you have followed the above steps and still fail to see the RapidReader button.

Screenshots:
RapidReader Button on Microsoft Word Toolbar:



Security Dialog with Trusted Publishers tab selected:

 

 

 

 

 
   
The Add-In Integration Utility  

The Add-In Integration Utility is included automatically as part of the installation process for RapidReader. It is located in the SoftOlogy program folder.

To access it go to Start > Programs > SoftOlogy > RapidReader App Integration, then double-click on App Integration Utility. This has two tabs, one for Internet Explorer and the other for MS Word. With this utility you can install or uninstall the RapidReader Button on the appropriate application.

For the procedure click on the "Help" item on the Utility

For more information about the RR Button installation please seeTopics above

 
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I can't see the RapidReader Button on the Tool Bar in Internet Explorer:
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Sometimes depending on how many tools you have loaded, the size of the icons and the way you customize your Browser, the RapidReader Icon may be hidden in the default tool bar.

 
 
The RR Icon on IE Tool Bar
1)
To see if it is hidden, on the IE toolbar Click on the arrows to the right of the tool bar to expand it
  OR
2) Modify the toolbar item locations by customizing the toolbar. The customization dialog can be viewed from the View > Toolbars > Customize menu item.
  NOTE: If neither of these work, see the information about "add in integration" above
 

 
   
I don't see the RapidReader Button on Adobe Acrobat to open a PDF:
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The app integration utility doesn't place a button on the Adobe Acrobat tool bar. To open a PDF in RapidReader you will drag and drop the PDF file icon onto the RapidReader Desktop Icon. You can then have the original PDF open to go back and forth between the RapidReader view and any pictures or graphics contained in the original PDF. Simply press the SpaceBar in RapidReader to stop then minimize it to view the PDF.

 


"Drag and Drop" All supported file types. .txt, MS Word, PDF.
To RapidRead a *PDF. Simply "Drag and Drop" it onto the RapidReader PRO desktop Icon. You don't even have to open Adobe Acrobat at all.

RR PRO uses an artificial intelligence engine to analyze the PDF to extract the text and import it into RapidReader for you. This may take some time depending on the length of the document. You will see the hour glass and a dialog box in RapidReader to let you know that it is analyzing and parsing the file.

Please NOTE: PDF files cannot be opened by RapidReader through a browser. The PDF file must be local to your machine

*PDF support only available in RR PRO

 

 
   
PDF won't open in RapidReader
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This may happen for three reasons

 
1)
The PDF document is encrypted or password protected
2) The PDF is actually an image of a document and contains no text
3) The PDF is not local to your machine. RapidReader cannot analyze a PDF through a browser.
   
  Important Note: Analyzing and Parsing a lengthy PDF may take a little while and it may appear as if RapidReader is frozen. Please move the mouse and if the cursor is the "hour glass" then RapidReader is still processing the document.
 

 
   
I get a "clipboard failed to open" message when I try to use the RR button from IE or MS Word:
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MS Office has a special clipboard feature that allows for multiple selections to be copied and pasted before the clipboard is cleared. This is separate from the Windows System clipboard and behaves differently. After a certain number of entries the Office clipboard will not allow for any more. This will result in the "open Clipboard failed" message when you use the RapidReader button for Internet Explorer and MS Word. To eliminate the message and use RR's full functionality, it is necessary to turn off the Office clipboard feature when using RapidReader. This will allow the clipboard to be emptied and a new document to be placed there for RapidReader to access. If you wish you can easily turn the Office clipboard back on.

To turn off the Office Clipboard Feature

 
1)
Launch MS Word
2) On the menu bar go to View> Task Pane. The task pane will typically appear to the right.
3) In the Task Pane Click in the top bar and select “Clipboard”. At the bottom of the new window you will see “Options”. Click for menu
4) From the menu UNCHECK:
The Show Office Clipboard Automatically check box. AND The Show Office Clipboard When Ctrl+C Pressed Twice check box.
5) Close MS Word. The next time you launch it your clipboard preferences will be active for RapidReader.
 

 
   
"Unable to Parse Files of This Type" when I try to use RR from a web page:
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This error message usually happens at high traffic sites where content is changing constantly. Frequently these are news or entertainment sites. The text isn't available "locally" on your machine because of the way their server delivers the page to your browser. It may also happen if there are elements on the web page such as forms or other kinds of interactive items. To access this page for RapidReader... .

 
1)
Select the "Printer Friendly" page option on the web page
2) From there follow the normal procedure for RapidReading from your browser.
  OR, if there is no printer friendly view..
1) Drag and click to select the text
2) Press CTL+C to copy the text to the clipboard
3) Launch RapidReader and Press CTL+V to paste the text into RapidReader.
 

 
   
"Unable to Parse Files of This Type" when I try to use RR from MS Word:
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The MS Word document is probably in the RTF format which is not natively parsed by RapidReader. To access this document for RapidReader... .

 
1) Drag and click to select the text
2) Press CTL+C to copy the text to the clipboard
3) Launch RapidReader and Press CTL+V to paste the text into RapidReader.
 

 
   
Some pages display weird text characters
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Some text elements may not be displayed properly in RapidReader. These might include special characters within the original document such as bullets or currency symbols or language specific elements. It may be that your machine doesn't have the required font loaded.

 

 
   
In TurboView the text will stop briefly after each line.
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RapidReader automatically interprets the construction of the text in a document to create the rhythm of human speech from the text flow. For most of the documents that you will encounter the text will be set to "wrap" from line to line as a paragraph. This allows for the typical RapidReader experience. However in some cases, the original document was formatted to put a "hard carriage return" at the end of each line. This is a throw back to the old days of typewriters. You will occasionally find this if for instance, a book or document was originally scanned from a paper copy by an OCR (optical character recognition) program. Some of the prominent free electronic book initiatives available on the internet have adopted this protocol. If that is the case, there may be an HTML version of the book available online which will have a "wrap" format. This will eliminate the problem in RapidReader.

 

 
   
When I open a web page in RapidReader I get a long list of "stuff" before the story content
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Most web pages will have navigation or advertising items in addition to the content you're interested in. You can import the entire page using Select All/Copy/Paste into RapidReader. Once in RapidReader, you can begin RapidReading from the story by double clicking on a word where you want to begin.

However there are some easy ways to get "clean text" from a web page.

 
1)
In the Web Page, scroll down to the article or story you want to read.
2) Click and Drag the mouse to select the story
3) Launch RapidReader and Paste (CTL+V)
4) Double-click on a word in the RapidReader Window. TurboView will begin RapidReading from there.
   

There are also free helper applications available to clean up the text please click here for more information.

 

 
   
I can't edit or copy the text in the RapidReader ParagraphView
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Although the RapidReader ParagraphView looks like a word processor page, it is in fact a "read only" document and the text is not directly editable. To copy text you must use the Highliter feature and save your Highlites. This will create a separate text file copy of your Highlites.

 

 
   
When I reopened RapidReader, my User-Notes and Highlites disappeared
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If you Quit rather than "minimize" RapidReader as you view a document, your Notes and Highlites will be lost. You must save either the entire document as an .r2d file or use the Save Notes and Highlites functions. See Using Notes and Highlites

 

 
   
I don't see the RR Button on my other browsers. How do I use RapidReader?
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Currently RapidReader integration is supported only in Microsoft Internet Explorer. Please check the web site for updates that will include integration into other browsers such as Firefox. To use RapidReader with a non-supported browser:

 
1)
Click in the web page
2) Click on Edit > Select All (Ctl+A)
3) Then Select > Copy (Ctl+C)
4) This will place the text on the clipboard.
5) In RapidReader Menu Bar Click File > Open From Clipboard
6) This will display the text in RapidReader ParagraphView
 

 
   
There is no RapidReader Button displayed on WordPad or Notepad. How do I use RapidReader?
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RapidReader currently doesn't place an integrated button in Notepad or WordPad. But if you save from either application as a text (.txt) file you can simply "drag and drop" the document onto the RapidReader desktop Icon. Or you can use File > Open from RapidReader.

 

 
   
How do I use RapidReader with Word Perfect or other Word Processor Programs?
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Currently integration is only supported in Microsoft Word. Please check the web site for updates that will include integration into other word processor programs. To use RapidReader with a non-supported word processor application:

 
1)
Either Save the document as a text file (.txt) and follow the "drag and drop" procedure
  OR
2) In the document application Click on Edit > Select All (Ctl+A)
3) Then Select > Copy (Ctl+C)
4) This will place the text on the clipboard.
5) In RapidReader Menu Bar Click File > Open From Clipboard
6) This will display the text in RapidReader ParagraphView